Southern Veranda

I used Southern Veranda for my November 13th wedding. I am honestly writing this lengthy review 100% based on how I have been treated by this company. If I had been treated with the same respect that I gave Carl, they would have never heard from me again. My blush and black themed wedding was supposed to have predominately blush flowers in all of the arrangements. Unfortunately they had flowers arrive on their end that were unusable. Well, without any notice to myself they chose to substitute my entire table center pieces for white flowers. (Not including the bouquets, which had some minimal blush tones) I was also missing a few key things, such as the peonies I paid extra for in my bride bouquet, and the greenery on my welcome table that never arrived. After bringing it to their attention the next day that I did not get what I had paid for. The owner of the shop, Carl got very aggressive with me about it. I had asked to only communicate via email, for documentation purposes and he concluded that he was not sorry for the substitution that “had” to be made, and that they did not contact me before the wedding to give me a heads up that my flowers would all be wrong, because they “did not want to bother me”. After spending nearly $2800 with this establishment, anyone would expect a phone call if they aren’t going to get what they paid for. My planner then stated that she would expect some kind of refund just as a curtesy for not following through on their commitment. They chose a business where they only get one chance to make it right. That was of course denied. I believe that the flowers I received were beautiful, however not at all what I had requested. I of course understood that they still spent time and money on the arrangements I did receive, but there is no excuse for the total lack of communication. After letting the owner Carl Clark know that I would be working with my bank at this point moving forward. He lied about myself, and my coordinator to my bank, in which I have the exact print out of his claims. I can’t believe that the man who owns this company has been able to be in business for 30 years with the absolute nastiness he says about his clients. He stated that my in-laws told him “not to call the bride because the bride would either be verbally abusive or just hang up” I can promise you that I have never even wrote a somewhat negative review about a single company in my life, but this man Carl Clark does not deserve your business. He will only lie about you and treat you horribly if you do not rave about everything that comes out of his shop. Did you know that in 30 years, I am apparently only the second person to have ever complained? That must be the greatest company satisfaction rate eve. As proof to my claims, I am posting pictures of my center pieces and my bouquets. Clearly seeing where the center pieces had no pink or blush tones at all. And my bouquets had little to none. Please do yourself a favor, and consider looking into some other florists in the Fairhope area.

The folks at Southern Veranda are amazing! I posted a review saying how beautiful the roses I ordered for my wife were but noting that they were one short of the dozen I ordered. The next day they delivered the 12th rose along with some chocolates! Truly above and beyond!

Ordered the designers bouquet as a gift- so gorgeous and great delivery service!

This florist was recommended by another local florist and really love the community support. I was ordering flowers to be sent to a loved one in at a hospital local to the florist. Being from out of state, their website was outstanding and easy to use. The arrangement was better than pictured on the website! Thank you for helping make her day brighter with such a beautiful arrangement.

I ordered a dish garden as a housewarming for my sister. She loves the arrangement and it turned out gorgeous! Ordering online was easy and followup communication was prompt and courteous! Highly recommend Southern Veranda!