1-800 Flowers Greenrose

My husband placed an order for our 25th anniversary. Flowers didn’t arrive by 4pm like the note stated so they were not in the hotel room when we arrived. Flowers arrived around 4:32pm. Flowers looked depressing! No greenery, no filler. The stems were way too long and created the flowers to look boring and all spread out. It looked like it was thrown together! The special note was covered by additional papers/receipts. The ballon had already lost air. By day 4, the roses are black and drooping. BEWARE!

I ordered a bouquet for mother's day and had received someone else's arrangement, they were beautiful but not the ones I had paid for. This means not only myself but a different customer received the wrong order that neither of us had paid for. The bouquet was 59.99 but I paid a total of 85.01 with taxes and shipping, I got my reimbursement of 59.99 but ended up losing that extra $25 due to someone else's mistake and I couldn't get that back.

Second time I've gotten an order through 1800flowers from Greenrose. The first time I ordered a round bouquet for my mom, with delivery about $85. It was meant to be round for a coffee table and they only decorated ONE SIDE. Got that replaced from another florist. Saturday I received a bouquet through 1800flowers for mother's day. I'm sure it wasn't cheap. What I got was a $12.99 grocery store bouquet unceremoniously crammed into a vase. No talent involved. It looked like nothing from the website. THESE PEOPLE ARE SCAMMERS. Don't WASTE YOUR MONEY. I am no longer ordering from 1800flowers because of these people and I reported that to 1800flowers. These people need to be put out of business.

3/2024 Update: This is still my #1 flower shop. There flowers are fresh, vibrant and always bring a smile to my wife. I was a big proponent of supermarket flowers until I discovered this place. I LOVE the fact that you can walk into the cooler with the staff and see all the flower styles & colors and help create your arrangement. The staff they will exceed your expectations! The staff is extremely knowledgeable, friendly and just great people. I've used them for every major event (birthdays, anniversary, Valentine's Day or date nights) in our family for the past 6yrs and plan on supporting this local company for years to come! Also, as a local business they offer 50% off arrangements on Friday's. Only caveats I've experienced is around holidays this deal is not offered and these are dry arrangements, meaning you have to vase them yourself.

I would give 0 stars if I could. I purchased flowers for my mother and grandmother for Mother’s Day and the flowers were delivered essentially dead. I am currently on the phone with customer service for 45 minutes now without a resolution. They say “100% satisfaction guarantee” THAT IS A LIE!!! I was offered a partial refund or to redeliver the flowers in another week (we will be out of the country)! I have asked to speak to a supervisor which every time the agent comes back on the phone she states one is not available and can’t process my refund without the supervisor. The flowers are garbage and why would I want redelivery? That’s like going to a restaurant you find a hair in the food and wanting them to remake the food. 1800Flowers is unwilling to make this situation right which the only solution is a full refund for my order. The flowers we completely unacceptable and brought anything but a happy moment. I will never be using 1800Flowers again and I would suggest everyone else to not make my mistake and just order from a local florist!