Acacia Flowers - Florist and Flower Shop Phoenix AZ

I ordered flowers from their website in the morning (last minute birthday gift) and they had it ready within a few hours! Incredible service and the bouquet is beautiful.

Love stopping here on the way home to give my wife flowers. The staff are always welcoming and make custom bouquets. Great place!

I personally don’t like to discredit or criticize a business because i understand that’s how they make their living but i have to express my disappointment in the way this arrangement was put together. I wanted to do something nice for my wife and send her a nice flower arrangement for our 19th anniversary. I trusted that the arrangement would look nice as it has when I order from other flower shop in AZ. I called and asked if anyone can help or knew why the arrangement looked so poorly put together . All the green and burnt leaves makes it look bad. I feel like it was rushed and not well put together. The lady over the phone was arrogant and said there was nothing she can do about it. She said she saw the arrangement and knew they had run out of other pieces they usually have for these type of occasions. She said the only thing she can do to help me was to just listen to what I had to say. As a customer that paid well over $130 for a product I feel like we deserve better than this. Taking pride and dedication in what you do is very important if not then why be in this business. I’m sure that not everyone’s experience is the same but as a first time customer this was poorly handles and it did not meet expectations. It’s not okay to dismiss and show no solution to something that could of been avoided only if they took their time. I don’t recommend this place. Customer service is poor.

I ordered here multiple times now . I Wanted to thank Larissa for an amazing flowers for my wife. Larissa, you’re very creative and always nails it. delivery service always on point thank you so much.

I ordered a special bouquet for my aunt's 80th birthday and was very clear about what I wanted. The florist substituted flowers without even calling me - sending a completely different arrangement than I ordered. When I contacted them, they promised to resend the correct bouquet on the 20th. The driver claimed he "left it at the door," but my aunt was home all day, and no flowers were ever delivered. Even the neighbors didn't see anything. I spent good money for something meaningful, and what I got was a total lack of communication, accountability, and customer care. Very disappointing experience — I would strongly caution others before ordering from this florist. Pictures 1 what I ordered. Picture 2 what was received.