B&B Floral

I absolutely do not recommend this business. My wedding was on 5/12/2023 and my order was not complete until 6/14/2024, 13 months later; I was originally quoted a time frame of approximately 16 weeks. During those 13 months I sent many emails requesting status updates and got no response. I was so fed up I emailed saying I was going to show up to the location we had dropped off the flowers at since there was no way of contacting this business. I then received a prompt response and got my first item in the mail shortly after. 7 months later I still hadn’t received my other 2 items so I began emailing again and finally got Shayn on the phone. She first said she sent my order months ago, then changed her story and said she had forgotten about my order but it’s okay because I was going to get my money back. At one point she said she would refund me and ship me my items but then quickly stated never said that. I insisted I did not want a refund, I needed to receive the items I ordered and paid for. I received them 5 weeks later. During those 5 weeks Shayn called me many times, always in the middle of my work day, never leaving a message or emailing. I travel a lot for work and do not have my personal phone on me and still don’t know what the calls were for since I specified email was the best way to reach me. The quality of all 3 items I ordered is extremely poor and many of the flowers are broken with petal pieces throughout the epoxy. The small heart I ordered has a big hole in one side and a big scratch on the other. All three items are full of bubbles and have very sharp ridges. No effort was made to properly finish these items. There is no craftsmanship here. I am so disappointed with this experience, from the wait time to the customer service and the quality of items this has been a horrible experience.

I would give zero stars but one will do since I did get flowers. Everything else was not what I wanted. I asked for a tiara on her flowers, one you can obviously wear, why would anyone ask for a crown that only fits one rose? I also asked for a WHITE ribbon with her name on it in GOLD. Instead I got a purple ribbon that only said happy birthday and a piece of paper with her name. That was just totally lazy, then the fact that I payed almost $300 and I had made my own bouquet the week before as an early gift that had came out better...I even had a vase for it and it was not no where close to $300, I could have totally made it myself, better and cheaper 😭

I have to put 1 star to make this review but her business doesn't even deserve that, my wedding was August 2023, I was texting back and forth with her and she confirmed she received my wedding bouquet. I was told service take about 16 weeks which I was fine with me because she was moving locations and I understand how that goes, but she never reached out to do a follow up, so I decided to reached out in April of 2024 and she ghosted me because there is no reply to messages on social media (which she is active) left her voice mails, emails and no response. It's been over a year and no word from her, other than losing my money I am more sad that I wont get to keep a part of one of the best days of my life. There is no professionalism on her part as a business owner she should take accountability for her actions, whether good or bad. Any brides out there DO NOT go to her to get your bouquet preserve.

B&B Floral is my absolute go to for all of my floral needs. Shayn is amazing at her craft and has far exceeded my expectations any time I have worked with her. My wedding florals were absolutely gorgeous and she communicated with me every step of the way. I cannot rave enough about B&B Floral and the owner. If I could give 10 stars I would.

Hands down the best florist I’ve experienced, beautiful store with many choices to choose from. Owner with 13 years of experience gave me options to make my bouquet perfect for my gf. Definitely consider on coming by B&B Floral your local choice for flowers etc!!.