SaraBella flower shoppe

Wonderful service and beautiful arrangements. Could not be happier. I called an ordered flowers for delivery and they charged a fair price sent a picture and flowers were delivered within 2 hours! A work of art! Thank you so much!

Had flowers delivered to my mom and aunt on different occasions. Very prompt communication and beautifully crafted arrangements, and they were able to complete same day delivery in Orinda. Good service, reasonable price, and they sent photos to me so I could see before it was delivered.

WOW! I wanted to send a friend in CA some flowers today to cheer her! After doing a little searching I found SaraBella’s website. I specifically wanted to order a tropical arrangement and had a couple questions. The gentleman I spoke to was incredibly helpful on the phone, answered all my questions, kind, professional, all the qualities one would hope to find in a business person. He went above and beyond! I was expecting to pay much more for what I was purchasing. I’ve ordered tropical flowers many times over the years and they are usually upwards of $200 or more. This arrangement (I ordered the premium) was under $150. I was pleasantly surprised to hear how reasonably priced SaraBella’s was. I used to live in that area so I know some things can be a bit pricey. Later in the day, completely unexpected, I received a photo of the arrangement. I’ve never had a florist go that extra mile before especially without asking them to do so. I have always believed that great floral designers are true artists. I had the pleasure of meeting another true artist today! Next time I know exactly who to call when I need flowers from the Orinda area! Thank you for taking such great care and creating this beautiful arrangement.

What an amazing flower shop. I called today to order some flowers for a dear friend who had a loss in the family. The arrangement SaraBella made was beautiful and they sent me a video of it before delivering, same day. I can’t tell you what their service and execution means to me. Thank you.

Edit: I initially had high hopes for this florist, as SaraBella’s communication initially seemed promising, and I shared multiple examples and details of what I envisioned for the arrangement. However, my experience as a customer left much to be desired. First, I want to address the florist's response to my initial review. My feedback was never meant to be personal. It was simply my honest experience as a paying customer. A professional business should not take reviews personally, but instead use them as opportunities to improve. Arguing with a customer and engaging in a personal dispute is unprofessional and does not reflect well on the business. It is always better to work toward a resolution than to dismiss the customer's concerns outright. That said, I had several frustrations with my order: 1. I asked multiple times for clarification on pricing and how to best pay for the arrangement, but I did not receive clear responses. This made it challenging to confirm details and left room for miscommunication. 2. I explicitly requested peonies. Despite this, roses were included in the arrangement without my approval, which was disappointing and not reflective of the agreed-upon design. 3. Some flowers in the arrangement showed visible signs of aging, as evidenced by the photos I shared. While I understand variations in flowers, the aging petals and bruised spots go beyond natural characteristics. 4. I requested to cancel the order before delivery but was ignored. When I brought up my concerns after receiving the arrangement, instead of offering a partial refund or credit, I was met with defensiveness and dismissal. I stand by my feedback, as this was my genuine experience. While I respect the effort and artistry that goes into floral arrangements, professionalism also means listening to customers and addressing their concerns fairly. My review was not "vindictive," as the florist claimed, but a reflection of the product and service I received. I hope this feedback is taken as an opportunity for improvement. I understand that every business has challenges, but the hallmark of a great business is its ability to listen to customers and resolve issues without making them feel dismissed or wrong for sharing their concerns. I strongly encourage future customers to ensure their expectations and the florist’s offerings are aligned before placing an order. ______________________________________________________ I was really excited to work with this florist and had high expectations based on the examples I provided and the conversations we had. However, the final arrangement did not reflect what I was promised. I asked for a specific peony design, and the florist assured me they had all the flowers needed to replicate it. I even listed the flowers I liked and shared reference photos in case they did not have peonies. Despite this, the arrangement I received included roses (which I strongly dislike) and only four peonies—unacceptable for the $100+ price tag. For comparison, another local shop sells an arrangement with 16 peonies for $135 which is $8.43/peony compared to SaraBella's $25/peony. For the price tag, I would expect only fresh flowers, but some of the flowers I received showed visible signs of aging. When I attempted to resolve the issue, the florist refused to offer a partial refund or credit, even though the arrangement didn’t meet the agreed-upon design. They also delivered the flowers after I had requested to cancel the order. I deeply regret not going to another florist who could have delivered a beautiful arrangement for a fair price.