Safeway

I love this Safeway. Trader Joe’s is still my favorite but due to convenience and acceptance of WIC and EBT This is my main place I shop overall. Parking is horrible mostly because for some reason the drivers are lackluster and unsafe.My go to shopping spot in the Montague area.

April 2025: Review on Safeway pick up order. The pick up time was faster and earlier than what was promised. However, the person didn’t even helped me put my groceries in the trunk just because I helped her. I have to asked her to at least hand me over one of the bags because she is just standing there. I’m not body shaming, but girl, at least move your body to help customers put their grocery bags in the trunk in order to get rid some of the body fat. Anyways, I won’t dare to help next time and I’ll let the person take the groceries for them to put it on my trunk because if I do give a hand, they would just stand there and let me do it instead without any help. This is the first time that someone just stand there without any help at all, all of the associates helped me before. Perhaps I won’t just use their pick up service next time and just shop in person. Minus 1 star. I’ll give it a three star now. September 2024 Update Review: Wow!! Their cakes look sooo good and very nicely decorated compared to how it was before. I can’t help but take pictures of all of them. I’d love to buy one someday when I’m craving for sweets. But yeah, big difference. Whoever is currently decorating it is good. I know because I remember I used to criticize their cakes because it was so sloppy on how it looks like and I didn’t even take a look at them to buy one for birthdays. However now, I’m thinking of getting one in here if it’s good. Either way, I’ll try their small cakes.. looks good and yummy! 😋 I really like this store, it’s very convenient especially their pick up service. I have a hard time finding items at the grocery store and there was even a time where I went twice and couldn’t find it, however, when I ordered online, they found it and I got what I needed. So that’s one of the pros of ordering and picking it up at the store instead. Saves lots of time and hustle. Overall, I’m a happy customer. 🥰💕 2023 Update Review: Sometimes they put foods that are about to expire. I had to exchange the cake I ordered online because it’s going to expire 2 days after ordering. Instead of the new one, the shopper just took the one that’s going to expire soon. I think this is the problem I have when ordering online coz I can’t get to check the expiration date of the products and the shopper just grab whatever that’s on the shelf without considering the expiration date. But I can’t blame them because they need to do their job fast. Update: I never had another problem picking up my order from then on. So great service overall. They cancelled my order even though they said to the customer representative that I will be able to pick it up. I was not even given a confirmation that my order is good to pick up and had to call customer service and said everything was good he had to call the store and the store said my order is ready but it’s already 7:30pm yesterday night, so I decided to pick it up today and said it’s gonna be okay, however they cancelled it. So the $10 points that was redeemed has gone to waste. Bad customer service. I don’t know whether it’s the system or it’s in the hands of the employees to either send a confirmation or not for the order to be picked up, but I never got one.

5 stars for usually carrying Oriental Lily bouquets. I try to buy a couple of bouquets every 2 weeks as their fragrance is so beautiful and intoxicating unlike Asiatic Lilies, which have no fragrance, and the lilies last about 2 weeks. Spring and Summer they also sell Hydrangeas sometimes. Roses don't really last so I tend to avoid buying them, and if I do, I get them from Costco (the 2 dozen counts). I'm a flower loving girl!

this guy for the self check is so rude. He overcharged your money. Pointing at the customer with his finger. His behavior was so disgusting. He shouldn't be here to face customers. He is not service to customers, he is impertinent limited customers to checkout, and brings so bad shopping experiences to the customers.

I have found the milk shelf empty multiple times in the last 3 years. Basically I can never depend on Safeway to have the milk that I want. And when I ask them the replies I have got is that there is no one working to restock right now or that the load is delayed. Never experienced this at any of the other brand stores like Trader Joe’s