BOULDER GARDENS FLORIST

NO STARS. The customer service is horrible. My husband wanted to surprise me for my birthday on 09/24/2025. He wanted the flowers to be delivered to my work during my workday. At 4:45 he called to ask why they had not been delivered yet. The woman (KIT,KAY) said they were out for delivery but called me to say that I could come pick them up as they could not get them to me by 5:00. When I got to the shop and announced myself, KIT OR KAY, handed me the flowers with a condescending fake smile. She did tell me that she refunded us back the delivery fee. I explained that my husband was very upset because he wanted these to be delivered earlier. The woman said that I should "tell my husband" that HE should have put a delivery time to be delivered. I was offended at that point because she did not show any concern or give an apology. That is all I wanted, was to show empathy to what had happened. I told her I would not be back and that I will tell all my friends how I was treated. I walked out. When I got to the car, the flowers were too big and I needed a box. I walked back in and asked for a box. I also told her that she is not a very nice person. The young man in the back brought out a box for me and she grabbed it from him and threw it across the room over his head. She said that she wanted to use a white box. As she is putting the box together, I again told her she was rude to even her fellow employees. At that point she jumped to grab my flowers out of my hand. I was so taken aback. I called her some choice names and told her I would be making a review and telling ALL my friends about Boulder Gardens Florists. BAD CUSTOMER SERVICE. When we got home, she did refund our delivery fee. We also got a email stating that I am not allowed back in the store. I have asked to speak to Daniel, the owner, several times but she said that I am harassing her. I just wanted to make sure that the owner is aware of how horrible the service is at BOULDER GARDENS FLORISTS. Word of mouth is a very powerful thing. I will be telling my situation to ALL of my friends. I still have not heard back from Daniel Lim. I do not think this person exists. I believe the manager is blocking me from reporting her behavior to her boss.

Boulder Gardens is hands-down my favorite plant shop in Boulder! They always have an incredible selection, including rare and hard-to-find plants you won’t see anywhere else. The staff is not only knowledgeable, but also genuinely friendly and welcoming, whether you’re a plant expert or just starting out, they’re happy to help and share tips. The shop itself has such a fun, inviting atmosphere that it’s hard to leave without a new leafy friend (or three). Highly recommend for any plant collector!

This place is outstanding, I truly couldn’t recommend them more highly. I had accidentally provided an old address for a friend, and they immediately reached out to clarify. Not only that, but they kindly made sure the flowers were delivered to the correct (and thankfully nearby) address. They easily could have left the flowers at the original location, but they went out of their way to make it right. I’m incredibly grateful for their care and service.

I had such a wonderful experience with Boulder Gardens Florist. I placed an order and added a special request for delivery before a certain time. Not only did they confirm right away, but they also followed through exactly as promised. The arrangement was absolutely gorgeous, fresh, vibrant, and thoughtfully put together. What stood out the most was their kindness and professionalism. They made me feel completely taken care of and went above and beyond to make sure everything was perfect. It’s rare to find a florist that combines such beautiful artistry with such attentive service. I couldn’t be more grateful, and I’ll definitely be ordering from them again.

I had Boulder Gardens Florist deliver flowers to a wonderful Realtor, Jennifer Egbert, and they absolutely knocked it out of the park. The arrangement was stunning, beautifully designed, and delivered with such care. It truly made her day. Their attention to detail, professionalism, and quality are top-notch. Highly recommend Boulder Gardens Florist for anyone looking to brighten someone’s day in a meaningful way.