Minnesota Florist

This flower shop is the WORST!!! I wish I could leave NO stars!!! My boyfriend was trying to surprise me by getting flowers delivered to my job and an unprofessional associate called me instead of him (the person that placed the order) to tell me they're not going to make to my job by time I get off. So they wanted to deliver them to my house while no one is home and leave them at my door for hours. So I said no then she asked can she deliver them tomorrow to my home which I won't be there again. They ruined the surprise and didn't care one bit. I wouldn't use them if they had the last flower on earth!

My family and I planned my brother’s home going service and remembered everything except the flowers. We called around to multiple florists at 3pm in the afternoon with the services being held the next morning. They either did not answer or said they could not make the next day 9am delivery. We finally called Minnesota Ave Florist and spoke to Cheryl who was wonderful. She took our order based on the colors we wanted and guaranteed the flowers would be delivered. The flowers came the next day as promised and they looked even better than we could have expected.

As a loyal customer of Minnesota Ave Florist for over four decades, I have consistently been impressed by the exceptional service provided by Ms. Ruby, who always strives to deliver outstanding work within budget constraints. However, my experience in March 2025 was compromised by a delayed flower delivery for a funeral, despite assurances that the arrangement was en route. While the flowers eventually arrived and were beautiful, my subsequent experience in September 2025 was extremely disheartening. I ordered a casket spray for my brother's funeral, but it failed to arrive. The absence of flowers at the funeral was a distressing experience. As a result, I have made the difficult decision to discontinue my support for this local business.

I am reporting this place to the better business bureau because they delivered my flowers late to the funeral and we're very unprofessional. My flowers were thrown on the floor because they delivered it with a stand that was broken. This was a horrible experience for a last goodbye. I am very disappointed the women on the phone has no empathy. And I will escalate this situation so no other families experience what we did. Take your money elsewhere this place doesnt deserve it.

I spoke to the owner Ruby, and I ordered $600 worth of flowers for a funeral. There was $36 for taxes and a $10 charge for a delivery fee. For a total of $646. I ordered 50 carnation boutonnieres, and 3 carnation standing sprays. I told her that I would come the day before to get the flowers myself, but she assured me, and she swore and promised to deliver the flowers to the funeral home by 8:45am the next day, which was the day of the funeral. I went the day before to get the boutonnieres and 1st thing wrong was they were ROSES and not CARNATIONS. I know roses cost more but I wanted the carnations that I asked for. We had to use them because it was too late to correct them because the funeral was the next morning. And many of those roses were already falling apart and she blamed me. I said lady, I just got here. How could I have made them bloom? Just nonsense. I called her at 8:05am on the day of the funeral to confirm that she will still deliver by 8:45am and she said YES and that her delivery guy had 5 deliveries that day. I told her I don’t care who many deliveries he has as long as mine is there by 8:45am. The time was ticking and people were arriving. At 8:45 I called her to check her ETA, and she had stopped taking my calls. Had to have my cousin call from her phone and she answered right away. THE FLOWERS NEVER ARRIVED!!! I was willing to forgive the boutonniere roses if the casket flowers had arrived but since they never came, I called her for my refund and today is one week later and I still don’t have my money back. She should have reached out to us apologizing and telling us that she is going to refund the money. I NEVER should have had to call her about my money. So today, a week later, and I called the owner Ruby asking about my refund and she claims that she didn’t know how to give a refund and that she was looking for someone to help her to do it. She knew she was delivering to a funeral and she added so much more stress to an already stressful situation. Who has a funeral without flowers? Ruby is tacky and her professionalism is mediocre at best. At this point, I am taking her to small claims court. She needs to give me back my $646. Period. Take my advice, take your business and your money elsewhere.