Edible Arrangements

I had a mixed experience at Edible Arrangement. Although I ordered ahead, my order wasn't ready at the time of pickup, which was a bit inconvenient but not a major issue. On the positive side, the chocolate-covered fruit was wrapped beautifully and was very tasty. However, I also ordered a smoothie, but the blender broke, resulting in a chunky smoothie that tasted terrible. Overall, there is room for improvement.

Very disappointed about the transparency regarding the cancelation policy of orders. Order was placed at 8:00 am and I requested through customer service request to cancel order at 8:30 am. The store opened at 9 am and did not honor my request. Cancellation policy should be clear on order receipt. I am editing my review to add my reply for the store manager. I submitted a cancellation request through “contact us” section on the website at 8:30 am as the store does not open until 9. I called once I saw a notification that the order was completed and to explain the situation. No one picked up so I left a message. I called back and luckily someone picked up. It would be better to take accountability that you did not check/see the online request and that the operations surrounding cancellation should be improved.

I had such a great experience at this Edible Arrangements! The store was clean, the arrangements looked amazing, and the service was even better. Denise was so sweet and incredibly helpful—she went out of her way to make sure I got exactly what I needed. It’s so refreshing to be greeted with a genuine smile and kindness. I’ll definitely be coming back here again!

Denise was so helpful when I called in about their rewards program and she was even more wonderful in store when I picked up my birthday reward! She really added a special touch to my 25th birthday! I will return!

Denise was amazing she created the best platter for my event. Hollywood is a Very clean location. I highly recommend it.