Magical Floral & Gifts by Florida Fresh Floral

Magical Floral & Gifts did a great job with my order (Disney, on the other hand, not so much): I worked with a person named Sylvia, and she was a pleasure from start to finish: Always professional, positive, and responsive, helped me work through some special details on the order, was patient while I made a decision, and came through without an issue. Their prices are too high and not competitive (I bought a balloon from my local "dollar" store for $5 that they were charging $30 for!). But the balloons and roses were as described, fantastic, and arrived in a timely manner to Disney's Animal Kingdom Lodge front desk, as promised. Unfortunately, Disney dropped the ball from there: The delivery by the Disney staff from the front desk was supposed to be an in-room surprise for a friend. I took my friend to lunch so that Disney could put the gifts in the room. But Disney called my friend (while we were at lunch together) because she had left the "do not disturb" sign on her door and asked her if it was okay to put balloons and flowers in her room! They let the Mouse out of the bag. Why they did not call me, whose name and number were on the order, instead of her, I do not know, but I will address it with them. But everything was perfect on the MF&G side and I will definitely work with them again.

Amazing! Had expectations of picking this up at front desk- as per their website. However to my surprise it was already in my room when I checked in. The flowers stayed fresh for 7 whole days then I had to check out. I love exotic flowers so this did not disappoint. Had a custom banner made and they called me to confirm the date. Side note — always answer your phone with you see a (407) area code number calling you and you have a Disney trip planned. Love the hidden Mickey in the flowers. Love the food basket. Thank you!

We’ve always ordered from this company for in-room surprises for our kids. Previously, it was a good experience but this one was so terrible we lost trust. The items in the photo included were $160. The box is cardboard and not a keepsake, the items are of incredibly low quality, and the snacks are an assortment of items that could have been purchased in a vending machine.

Not impressed with this company or the service they offer. Ordered a birthday & romance package to be delivered to my nephew & his new wife to celebrate their honeymoon & his birthday. We placed the order online after a couple of attempts calling so the no answer to confirm one of the items didn’t have peanut butter as an ingredient. I emailed them to confirm where they stated they don’t accommodate dietary restrictions and they couldn’t confirm the ingredients in the products they offered. We went ahead and asked them to swap it out with something else, so they replaced chocolates with 2 bottle of waters, hardly an even swap from a $ perspective, after all this was a $200 package by itself. So for $200 we got sparkling side, 2 Mickey glasses, and 2 bottles of water. I let it to, provided all of the details they asked for so it could be delivered to the resort and guess what never got delivered to their room? The resort said it was dropped off without any additional info so they didn’t know it was supposed to be delivered to their room. We had to ruin the surprise and tell them to go to the front desk. The whole thing was $305, a complete rip off and a surprise we planned couldn’t even be executed correctly. Would never recommend using them trying to do something nice or maybe trying to surprise someone. Save your money or find a better company to work with.

Magical Floral & Gifts by Florida Fresh Floral took over Disney’s in-room floral and gift service after it was outsourced, and unfortunately the quality has noticeably declined. The offerings no longer feel special or “Disney.” Aside from a very small selection, the baskets don’t include official Disney Parks merchandise, and many of the items can easily be found at regular stores but with very steep markups. In some cases, you can look up the contents and see they paid around $30-40 (or less) while charging customers $170+ for a basket. Because of this, I’ve switched to In Bloom Florist for my delivery needs. Not only are they more affordable, but their arrangements are fuller, they offer customizations, and the overall presentation feels far more thoughtful. Mouse Marketplace is another solid alternative in the Orlando area. Magical Floral & Gifts needs to elevate their product offerings, especially if they have access to better merchandise and the Disney name. Until then, I recommend choosing a different service for in-room gifts or floral deliveries.