Publix Super Market at Cypress Lakes Town Center

I witnessed an employee in the produce section named Annabelle yelling loudly at another employee named Rico. When I first entered his section, Rico was very kind and professional, but Annabelle did not acknowledge that a customer was present. She had an extremely angry and unapproachable aura. No employee should be treated this way in any industry, especially in front of customers. Publix really needs to address this, because based on the lack of response from other employees, it seems like this type of behavior is normal at this location.

First time at this publix and it was the best one I've been to. Although there was a wait at the deli, it was worth it. Our service there was amazing and the woman who took care of us did a great job!

Only 1 person at 1130 for the whole deli. Ordered lunch meats and she took one roll off slicer that was left out. 3 of the slicers were dirty and girl put my meat on top. I asked her if she was going to clean slicer and she went to last clean one. This deli was the dirtiest I've ever seen. Papers around the food and empty boxes all over. The district mgr of deli's needs a visit and some training seminars quickly.

On June 5th, 2025, I went into the Cypress Creek Store, as I always do on my way home from work. I was craving curry chicken and decided to purchase a whole chicken, requesting it be cut curry-style. The associate who assisted me in the meat department, named Joe, seemed unhappy with my request. He informed me there would be an extra charge, which I assumed would be a couple of dollars more, but it ended up being double the price. Joe took the chicken from me at the door, and I waited there for his return. When he came back, he said, “Oh, it’s in the window,” and then left me standing there. I was disappointed with the service and wanted to share my concerns with the manager, but I was told the manager was not available. The front-end staff gave me an inadequate response. After doing some research, I discovered that Publix’s new policy charges $1.89 per pound extra for curry-style cutting, whereas cutting the chicken into 8 pieces has no additional cost. There was no signage to inform customers of this policy. As an Islander, I felt discriminated against. Because of this experience, I have made a conscious decision not to shop at this store anymore.

At 9: 20am on a Wednesday morning, there's only one cashier open. The lady at the 10 & under fast check out cashier provided great customer service, but the ill mannered Jamaican lady needs to be trained on how to speak/greet to customers.