Edible Arrangements

I came to this edible in Columbus, GA June 2025. I had been to the location before. Very inconsistent in quality and customer service. I came into the store around 5:40PM. Online the advertised hours say that they close at 7:00PM. I was told that the kitchen closed at 5:00PM and the store will close at 6:00PM. Customer Service was not the best. Nothing to purchase in the cooler.

ABSOLUTE TRASH!!!!! Would def give -100 if able. Ordered from this same location a total of two different time with same disgusting experience with both customer service as well as products. First time, shame on you, second, shame on me. Deliveries were made in a regular hot vehicle, not temp controlled as required. (Regular A/C in your car is not temp controlled). Strawberries were literally rotten to include the kale toppings on top of the containers which were also brown and rotten around the edges. Disgusting! They attempt to cover with chocolate toppings however, the rottenness of the fruits are still apparent. Spoke to the store and was hit with the “we are unable to do anything from our end. You have to call corporate”. Then proceeded to give me a disconnected phone number. If you love fresh fruit with decent customer service, This IS NOT the place. ABSOLUTE TRASH!!!! NEVER AGAIN!! BEWARE!!!!!

Stay Away from this business. A close family friend ordered an arrangement for my wife who is going thru chemotherapy. they placed a card on our door and said no one was home, however we have multiple cameras to let us know when someone is here. it was placed on 9-17-25 and we called them on 9-19-25 to try and re-deliver. they said we will have to pay another delivery fee. They never called the person who paid them in the beginning to even let him know that no product had been delivered, but they kept his money then called him after we said refund him and told him to pay another fee. please stay away from these people. Customer service is rude and very unprofessional. Show less

My daughter ordered me flowers, a balloon and a small box of truffles for my Birthday today. Received it, no issues. Flowers were beautiful, but then I opened the truffles box.... I think someone forgot it is HOT in Alabama at this time. Haven't tried to eat them yet but pretty sad looking know the amount my daughter paid. 🫤

My experience with this store has been extremely disappointing. They are highly unprofessional and unreliable when it comes to fulfilling orders. I had a paid order that remained in their system for nearly a week without being delivered. The sales associate falsely claimed to have called multiple times, yet I only received one voicemail message, I have proof of voicemail message and call log of the multiple attempts I made to get someone on the phone. Despite my repeated attempts to return the call, no one answered. The associate later stated she had been at work all night, which suggests my calls were deliberately ignored. The store neither canceled the order nor made any further contact to resolve the issue. On the scheduled delivery day, I called three to four times with no response. I also called the next day and received no reply. Additionally, I submitted two online contact inquiries through their website, and none were answered. Overall, the lack of communication, accountability, and professionalism was unacceptable. I would not recommend this store due to their poor customer service and failure to meet basic customer satisfaction standards.