Country Heart Florist & Gifts

Ordered a gorgeous arrangement for my mother anonymously to cheer her up with a recent move being the first place to live by herself and since my dad passed away. Ordered her favorite….yellow roses. The arrangement is not even close to what I ordered and when I called the shop, excuses were made and the owner literally hung up on me while I was in the middle of talking to her about using this to learn going forward so other customers do not have this experience. The gorgeous yellow mixture is what I ordered. The other is what was received. They will not be getting any future business from me after the lack of responsibility, accountability or professionalism.

Beautiful arrangement! I'm new to this area, so I was not familiar with this shop until I received an arrangement from them. It's absolutely gorgeous. Never seen such a pretty color arrangement and different flowers. Love It! Will definitely keep them in mind when I need to send flowers myself.

Madison was amazing and perfectly captured what I was imaging. She was super helpful and answered all of our questions! The flowers lasted all day and looked beautiful! Earlier this summer they provided all of the flowers for my grandma's funeral, which made it even more special that they helped with my wedding florals!

My niece went to pick up flowers for her LAST prom. The lady was very rude. My niece stated this isn’t what she wanted .Then the older lady said yea we can’t do that. Why wasn’t this said when she ordered them. Only one flower was teal she has to request them to add more teal color. Half the flowers are dead and the corsage is pathetic. She went to Kroger afterwards and the florist there was super helpful and she had to buy more flowers that weren’t half dead. Luckily this is her last dance and I won’t be ordering anything from here. Sad that this place has gone down hill and the customer service is horrible.

Country Heart came highly recommended by our venue coordinator as a florist who gives you the biggest bang for your buck. It was such an understatement!! Madison and her team took the loose vision I had and turned it into the most beautiful fall florals that I’ve ever seen. She knew what I wanted before I did! Flowers for the wedding were important to me and she truly transformed our venue into a dream for both the ceremony and the reception, and I was obsessed with my bouquet! We received so many compliments. Friends and family members were fighting over who got to take some home. Madison is communicative and accommodating, but also just the sweetest person. I can’t recommend enough.