Macy's

I had the best customer service experience at Kiehl’s inside Macy’s in Boston, thanks to Lisa Español! She is truly amazing. From the moment I walked in, she was welcoming, knowledgeable, and took the time to understand my skin concerns. She explained everything clearly and recommended products that were perfect for me. Since following her recommendations, my skin has changed so much, it looks healthier, smoother, and more radiant. I’m so happy with the results! Lisa is the best, and I will definitely continue shopping with her. Highly recommend asking for her if you visit!

I had a very frustrating experience at Macy’s Boston Downtown today. I bought two Ralph Lauren coats yesterday, both with price tags ($230 and $235) under a 50% off sign. Later I discovered that for the $235 coat, the discount was correctly applied to the tag price. But for the $230 coat, the cashier claimed the “original” price was $335 (not shown anywhere on the tag) and charged me 50% off that instead, making me pay $167.50 instead of the $115 I should have paid. That’s $50 more! This is misleading and inconsistent — one coat honored the tag price, the other did not. When I raised the issue, staff insisted the system price was correct and refused to fix it. Customers should not have to second-guess whether Macy’s will honor the prices they display. This practice feels deceptive, and shoppers deserve transparency and fairness.

Excellent quality good service reasonable price.

Exquisite Personalized Service at Dior Leslie at Dior exemplifies luxury service at its finest. Her meticulous attention to detail and deep product expertise transformed my vision into a flawlessly curated, personalized selection of makeup, skincare, and fragrance. She masterfully tailored every element to perfection, ensuring an exquisite, bespoke gifting experience. Leslie’s professionalism, refined aesthetic sensibility, and dedication to excellence elevated the entire process, making it truly exceptional. An unparalleled luxury concierge—Dior is fortunate to have her.

I just had an amazing experience today with Kendra in the women’s professional wear department. She was so friendly and helpful! She is fantastic at sales, I was sooooo close to getting a Macys card today, she was very convincing. I loved that she wasn’t pushy about the sales of a credit card either, she has a very smooth approach that is likable and disarming. I didn’t see a place on the receipt to write a review so I wanted to make sure she received a shout out for the awesome job she is doing!