Roche Bros. Downtown Crossing

This grocery store is located right in downtown Boston. Great place while traveling to buy some snacks for your adventures. The fresh produce is amazing. If you are wanting something sweet the bakery has some great offerings. I had a key lime tart that was very good. If you get the cupcakes let them thaw out before eating. They are refrigerated which means the cake is a bit dry and icing hard. Once at room temp for a while they were much better! Checkout is fast because they have so many registers. Unless you have your own bag you will have to pay for one.

I’ve had this tea multiple times and it’s usually sweet and tasty, I bought one today again and it has a foul extremely spicy taste it was also never a fizzy drink but for some reason is, I look at the bottom and there seems to be some sort of mold I’m assuming since before I’ve never seen those particles in the drink yet the expiration date says it’s till next year?? I want my money back! How can you sell infected drinks at this supermarket where you claim to sell fresh ingredients? I’d like to get my money back please.

A shout out to two employees…Cashier Barbara who is frequently at Cash Register 18 (a HI nametag) She is the most helpful Cashier and packs expertly! I cannot believe how wonderful everything is when I get it home. She is truly a joy. And also the woman behind the prepared food counter below ,whose name tag I missed, is always smiling and proud of the food she is serving. Love shopping there with employees like these two.

I recently went to Roche Brothers during the weeks of October 13 and 20. The customer service is much better than it was years ago when cashiers would hardly say anything and if they did it was in an apathetic tone. Maybe new people have been hired and they are courteous and know the right way to interact with customers. I was there on Tuesday Oct. 21. The cashier greeted me. I had my own bag and was about to bag my items when he offered to do it for me. I don't have his name, it was between 1:30 and 2:00 pm. I also told a supervisor that the female cashier that helped me on Tuesday afternoon October 14 was very nice.

I've been going to this store since it opened. I appreciate the attentive and personable staff. I don't get my meat from anyone else but Nino. Every time I'm in the store I stop by the butcher counter to get a cheery "Good Morning, friend!" from Nino. And when I'm checking out, Gladiola, Cynthia, or Pam always greet me with a smile and a pleasant disposition. I love this store!