Star Market

I'm a regular customer and I want to compliment Nesily as an excellent associate. I've never seen her at this store before but I hope she is a new addition to the team. She was very kind when I asked her for help and was super efficient at processing my coupons! Also, the STAR MARKET FOR U APP has a bug that prevents users from accessing the "Feedback" option for purchases. ✌️

I'm hoping I wrote down his name correctly, I was very tired at the time, but about a month ago the store manager, Chay, went above and beyond to help me out when I was struggling to navigate the self checkout near closing while having a very rough day. He showed immense kindness and professionalism, keeping calm and amazingly organized at a stressful time. Very impressive, and I'm very grateful to him!!!

This is the one place that if I could give it zero stars I could. I’m a frequent customer on the weekend, solely coming here due to convenience. Every time I come here I run into one upset after another. The staff here are mostly unhelpful, many of them are standing around on their phones, ignoring the customers, not even acknowledging them with a hello. I’ve received attitude on numerous occasions from the staff, but also have been blatantly ignored by staff. I always come here for grocery shopping, especially on a Saturday you’d think there would be a checkout line open, but usually none are. Instead I find the staff standing around on their phones not even paying attention to the clear customers in distress. Every time I have to ask one of them to help me out, open at least the checkout line for my 40+ items. I also have to bag every time, clearly they are understaffed but at least acknowledge that I’m helping you. They don’t even say thank you, have a good day, nothing of that sort. The customer service area is mostly empty when I go there as well, so if a mistake happens it’s usually not taken care of because no one’s able to help me. I do understand that they have younger staff and wearing AirPods is apart of everyday life for some, but if your going to wear some at least acknowledge the customer in front of you. It’s ridiculous the customer service skills they have here, it’s almost none. The only one I can without a doubt acknowledge is very helpful and kind to me is Teresa. She always has a pleasant conversation with me and has a smile on her face. Other than her, I am really contemplating whether I should go here anymore even if it’s convenient.

Shopping at Star Market is like a IQ challenge. They run different promotions on app, u have to be a member, download their app. Then you have click on different coupons on the app. Both raw and cooked shrimps were advertised on their paper flyer for $6.95/lb, but you have click two different coupons for them. Oh, and since it's different size, make sure you click the right coupon. They have 8 different coupons for shrimps. Anyway, often you won't be able to get the advertised price, either you clip the wrong coupon or you forgot to clip. So complicated, that's why the store is so empty. People shop at market basket, you pay the price you see.

I came in the last 10 minutes before closing on a Monday night and I had to use my first time OTB card and I didn’t know what items and it was getting late and CHAY THE MANGER ‘ said no problem! . I’m gonna help you do this and we got through it working together we got down to the very last cent and I only lost $.64. I was able to get the food I needed in the 10 minute time he was outstanding great attitude, helpful patient and it took all my stress away. Star market Has a great manager and CHAY!