Renning's Florist & Flower Delivery

Thank you for the beautiful follow-up bouquet for my mom — it absolutely made her day. Your response and attention as a third-generation Rochester business genuinely shows the heart and history behind your work. I’m grateful for the way you handled everything and for the quality of both the service and the flowers. Thank you again!

As other reviewers have stated, this experience was completely unacceptable and unprofessional from start to finish. We ordered the premium arrangement for over $118, along with a card and small balloon, for a close family member who had just been diagnosed with cancer and was recovering from major surgery. This was not a casual purchase and required care and professionalism. Before delivery, we were contacted and told that two other people had already purchased the same arrangement and that the advertised vase we had already paid for would therefore not be available. We were then told the arrangement would instead be delivered in a bear mug. I explicitly said no. Substituting items after payment, especially under those circumstances, is unacceptable. Despite this, the arrangement that arrived was shockingly inadequate. There were fewer than eight flowers total, which is clearly visible in the photo. This was not a minor variation or a staged photo difference. The arrangement did not resemble the premium option in size, fullness, or presentation and did not even meet the standard shown for the basic version advertised online. The lack of effort was obvious and embarrassing. This was not a simple oversight. It reflects poor inventory control, disregard for customer consent, and a failure to deliver what was purchased. Customers should never be told that an item they paid for is unavailable because it was sold to someone else, nor should they be pressured into accepting substitutions they did not agree to. For the price charged, this should have been a full, thoughtfully prepared arrangement delivered exactly as advertised. Instead, it looked like something that could have been assembled for twenty dollars at a grocery store. Given the circumstances, this experience was deeply disappointing and entirely unprofessional, and we would strongly caution others against using this business for important or sensitive occasions. I would also encourage the business to post their own photos of these arrangements, because this is clearly, as read in these reviews, not the first time you've done this to paying customers. -The stock photo shown is of the basic arrangement shown from the website, not the premium.

Super friendly staff always willing to help and answer questions. Had great experiences ordering beautiful bouquets before too. Made my own little bouquet this time: white ranunculus, red tinged white carnation, red snapdragon, and a palm frond.

Love Rennings Florist! I’ve used them for small and very large orders, in person and online, pickup and delivery. They are lovely to work with, very creative and if I gave them a percentage rating of approval it would be 98% or higher. The one or two times things haven’t been perfect they fixed the issue immediately with integrity and professionalism. Highly recommend them.

The sweetest florist ever! They were so kind and they made the most beautiful flowers for my daughter 💗 you all went beyond her favorite flowers 💐 God bless you all. I live in Kansas. You all went out of your way to bless her. I highly recommend you all for your beautiful work!!