Floreria Reno

This small old flowers and broken and small bouquet was delivered to my BEST FRIEBDS place of work yesterday, not only was it NOT IN THE EXPEDITED DELIVERY WINDOW THEY SENT THE WRONG SIZE I PAID FOR THE BIGGER BOUQUET FOR HER BIRTHDAY! Customer service was terrible screaming at me! This place should be ashamed of them selves to even think that this was worth $70!!! I will be contacting BBB AND HITTING EVERY PLATFORM I CAN REACH! And calling the owner! This doesn’t even look like what I ordered!

Not even close to what I ordered. I received a voice mail saying they didn't have the vase needed and needed to substitute it with a different one. It would of been fine if they used the same flowers I ordered but they weren't even close. I paid over $ 90 and what the recipient received was advertised alot cheaper then what I paid for. Very unsatisfied. The first picture is what they sent. Second picture is what I paid for.

I don’t write a whole lot of reviews, but after seeing the reviews posted about this shop, I find it necessary. I usually read reviews, but I had placed the order already and I am so happy I did. The reviews on Google do not align with my experience. I had ordered the flowers for my sister and her husband as sympathy flowers. I sent them and was nervous after I read the reviews. My sister wasn’t home the day of delivery which was supposed to be last Thursday. The delivery company contacted her, then me. It had turned out my sister snuck away for the weekend. They offered to hold the flowers and see to their care until Monday when she returned home. I was still nervous what they may look like. If there is one negative I can say, to be fair the orchid was white and the picture showed a purple orchid. But, I had agreed to allowing a replacement color if stock of the purple was out, so I can’t really complain. My sister sent me a picture of the flowers and I was blown away. An absolute incredible arrangement. She also stated the picture didn’t do it justice. I just want to personally thank the floral shop and the delivery service for such wonderful work and customer service. You guys delivered light to my sister and brother in law during a dark period. Thank you thank you thank you!

The pictures online are very different from reality. I’d be more upset if the gentleman I spoke to wasn’t so kind. There are flowers in the picture that weren’t in the bouquet. They need to update their pictures so you know what you’re paying for, this wasn’t worth almost $100!

My husband paid for a nice full bouquet of flowers. The picture below is what was received! I don't care if the order was done through a 3rd party! Your company receives money from the 3rd party to complete the order and you should provide what was ordered! My husband will be calling the company he ordered from and letting them know how well you are 'representing' them and how you are handling their customers. I wish I could upload what the 'smallest' order looks like for comparison. This is the most unprofessional 'professional' bouquet I have ever seen.