Kohl's

Nice clean department store with friendly staff. Plenty of parking and now they have self check out or you can go to a cashier. They always have something on sale.

I just had to do a quick return and the item I needed was not out on the shelf, I had to do a size exchange for shoes, and they were so helpful they went in the back and when the inventory said there was one somewhere she didn't give up until she found it which was great because I'm leaving to go out of town tomorrow and these were supposed to be comfy boots for the trip. I had ordered online but when I tried them on yesterday found that my usual size was way too short. Just really delightful service today.

I placed an online order for some makeup with Kohl’s on August 30, 2025 and never received it. A full month later, when my credit card statement came, I saw the $84.53 charge on my credit card statement and called customer service. Instead of taking responsibility and issuing a refund, I was told they would simply “reship” the makeup. The customer service representative said a refund wasn't an option and her computer wasn't allowing her to do the refund. So I asked for a supervisor who could surely override that, an issue the refund. The representative flat-out refused, saying a supervisor would tell me the same thing, that I’d have to wait for the replacement, then physically return it to the store if I didn’t want it. I never even got the chance to speak to a supervisor. Here’s the problem: by then I had already purchased makeup elsewhere (and to qualify for free shipping I had to order multiple bottles that will last me nine months). Why would I want Kohl’s to send me something I no longer need, only to force me to drive to the store to return it? That’s completely unreasonable. I am currently dealing with health issues and cannot drive, so being told I need to inconvenience myself (or someone else) to fix their mistake is unacceptable. First, Kohl’s failed to deliver the original order. Then, instead of fixing their mistake, they put the burden on me, a customer currently handicapped and unable to drive, to arrange a return for something I never received in the first place. That means I would have to inconvenience someone else to drive me to Kohl’s to clean up their error. When a company fails to ship an order, the correct response is to issue a refund, not force the customer through hoops and extra trips. Kohl’s customer service should have rectified this immediately. Very poor experience, and they’ve lost my trust. Kohl’s should value their customers enough to do the obvious right thing: refund an order that was never delivered. Instead, their rigid, unhelpful approach cost them not just this sale but my future business.

During my recent visit to Kohl's, I was highly disappointed with the state of the store. As someone who shops here frequently, it was disheartening to see how disorganized and messy it was on this particular occasion. The lack of organization was evident throughout the store, making it difficult to find items or navigate the aisles efficiently. To address my concerns, I requested to speak with the manager. Unfortunately, when the manager finally came, they informed me that everyone was busy, leaving me feeling unheard and frustrated. The lack of attention and assistance from the staff further added to my disappointment. Despite walking around the store multiple times, no one greeted me or offered to help, which is not the level of service I am accustomed to at Kohl's. Moreover, I noticed that even the store's technology and health products were excessively dirty, which was quite off-putting. This lack of cleanliness and attention to detail made the shopping experience even more unpleasant. I was particularly disappointed by the manager's lack of customer service and accountability. In a situation like this, I expected the manager to take responsibility and address the concerns promptly, but that was not the case. While I have had positive experiences at Kohl's in the past, this recent visit left me feeling let down. I hope that the management and staff will take the necessary steps to improve the organization and cleanliness of the store, as well as prioritize customer service and attentiveness.

This store is amazing, great prices,elegant merchandise,there's nothing you can't find here! Just stop in and see for yourself and the Devine staff! They are very loving,smart,intelligent and friendly, you can't ask for anything else.