The Garden Path Gifts and Flowers

Ordered two bouquets for Mother’s Day. Only one was delivered. When I called to let them know, I was told the owner personally delivered the missing order and essentially implied I was wrong or lying. No apology. No effort to fix it. It was my mother who didn’t get her Mother’s Day flowers, and that’s something you can’t undo. Garden Path lost a customer.

My boyfriend sent me flowers for Valentine's Day. He ordered the arrangement off a website, the order was then picked up and filled via The Garden Path. I received the arrangement at work. The arrangement was 6 red roses and 4 Lilly's surrounded by greens. When I opened the box, I noticed the flowers were mid-bloom and almost dying. The roses were breaking apart at the ends and were beginning to turn black in color. There were only 3 Lilly's and one had a break in the petal where it had been damaged. The green's had holes in them and what appeared to be bite marks as well. The vase was a red vase, but was way too large for the arrangement provided. It appeared that the flowers were cut too short and the entire arrangement looked messy and thrown together. I called the Garden Path and believe I spoke to a man named Jim. When I addressed the concerns of the greens, he told me that it was because of the issues in FL from the hurricane. As I began to discuss the roses and the quality of them, he cut me off mid-sentence and stated I was wrong as he only sends out the "finest roses". I then moved on to discussing the arrangement and vase size. He again, cuts me off mid-sentence and said, "this arrangement came from an outside vendor and it was placed at the last minute. It is $15.00 under my standard of what I typically fill, and I never should have even taken the order or filled it." He then proceeds to ask me for my number and tells me he'll return my call. He never returned my call, so I called in and tried to get a hold of him again. The young lady who answered the phone was extremely kind and helpful to me. She informs me I spoke to the owner. I was in complete shock at that point that I was speaking to a business owner who would speak so rudely to a customer. She said he would return my call later or tomorrow AM. To date, he has yet to call me back. The online flower company whom my boyfriend ordered the bouquet from is taking care of the situation and providing a refund. The manner in which I was spoken to by the owner, is disgraceful. Do you not take pride in your business and do you not take pride in yourself as a business owner? Apparently not. I will not quote this verbatim, but, there is section on the back of the card that comes standard in the arrangement that discusses voicing your concerns within 24 hours. I as a customer did so. I called and tried to tell them my concerns. Not only were my concerns disregarded, I was disregarded as a person and spoken down to. By the owner, no less. I work for a company who has given this establishment a lot of years of business. Not anymore. We will no longer deal with or give business to the Garden Path. I would not recommend this business establishment to anyone. Up until this event, I held this business with great regard. Not anymore. I also believe, the owner should be more mindful of how he speaks to his customers. He was insulting to me and insulting to my boyfriend. He made the choice to fill/process the order, therefore, stand behind it and stand behind the poor quality of work you allowed to be sent out of your business. I do not feel he addressed this matter professionally.

AMAZING FLOWERS AND BEAUTIFUL displays within the store, I came in to buy flowers that caught my eye from the road and always had driven by finally to collect some new treasure to add to my porches . Wonderful experience thank you Jim!!!

There is a fresh dose of spring at The Garden Path, plenty of pansies outside, and a 50% off sale inside on everything except live plants and cut flowers. The owner purchases lovely accessories for the homes. It's worth exploring the findings here if you have never done so. I found beautiful tassels 1/2 off. I

Our experience at the Green Path was great! The service was friendly and they were enthusiastic to create a beautiful prom bouquet. I showed them a picture of what I wanted and they went above and beyond to make something even more beautiful. My son’s prom date received so many complements on her bouquet, and I don’t think there was a prettier bouquet at the prom!