Mums The Word Florist

Received the most beautiful bouquet of flowers, delivered to my door! I could tell the flowers were fresh, and that the owner takes pride in his business. Will for sure be using for my future floral needs!

The delivery person was the most rude and unprofessional individual. Banging on the door like he wanted o break it. I let him know through my Ring doorbell that I would be there in two minutes. I have a sick wife and a handicapped daughter yet he did not care and was rude when the door was open. I called the store to complain and they hung up on me. It's no Wonder they have a #3 rating. Boycott

I ordered the largest bouquet that should have included 8 white roses among an assortment of purple flowers. What was received was 4 yellow roses among some pink and purple flowers. This did not come close to the size or beauty of the picture shown. I am disgusted and embarrassed!

The middle arrangement was what I paid for, the premium version. The other two depict what my recipient received. Immediately after I called Lovingly with my concern, the florist who created the arrangement called my number and asked to speak to the recipient, which was my mom. I told him, his name was Ray and i believe he was the owner, that I was the sender and i would speak with him. The combative conversation the ensured was a minimum five minutes. He told me several things. They were: .It is hard finding yellow flowers this time of year. That was the best he could do. My response: Would you use something similar? .He could replace the flowers that had petals falling off of them but he would have to replace them with the same flower from the same bunch as the first one he used. My response: Would you replace them with something similar? .He would need the arrangement back to replace the flowers. My response: Okay but that is very inconvenient because I'm in Charleston SC and my mom is in bed in hospice in Florence SC. .It was too far from the store to drive there again so he wanted me to bring the arrangement back to him to redo. My response: The same as the previous response. .The fact that I paid over $100 and expected more for the arrangement didn't matter because the florist received only $85. My response: If you're unhappy with the arrangement you have with Lovingly you should discontinue working with them. He then told me it was none of my business who he worked with. . They were doing Christmas flowers this time of year so yellow would be hard to come by. My response: I'm agreeable to you doing a Christmas arrangement. He seemed aggravated I suggested that unless I paid for another arrangement. . He would not refund or replace the arrangement, only the flowers that were dying. I ended up agreeing to ask my niece to put the flowers on the outdoor steps so he could come replace them. The flowers that were dying were yellow daisies and there were no daisies in the picture of the arrangement I purchased. The vase was not orange, as pictured. The roses were supposed to be yellowish orange with pink tips, which are her favorite, and you can see there are none. There were supposed to be spray roses and there are none. There was supposed to be orange gerber daisies and there are none. I offered to send him a picture of what I purchased and what I received and he was not interested. He made me feel like I was acting ridiculous.

The flowers arrived on time and the the lady doing the delivery was very polite. It was delivered with wilted flowers, many of them had brown edges, some with missing petals. It was a very leafy bouquet. I have included some pictures of the pink bouquet, so you can judge for yourself. I received lots of flowers that week because of a funeral and this was the only one which did not last beyond 3 days.