Lawrenceburg Florist & Gifts

They did a spray for my mother's funeral. It was magnificent. The quality of flowers and artistry put into that piece made everyone take notice. My family and I appreciate their contribution to making my mom's funeral a great tribute to her. I have a very large family and we have been using this florist for years because they never dissapoint.

I have been using them for years and years and the last of July I called them and told them I needed some flowers for decoration. The lady was very understanding and said she would have them done before the deadline which was in a month. A Month!!!!! 2 weeks go by and I call and get a update on my order, she is only half done with my order, okay I say, that’s fine. She says she had lots of funerals and had to push me be back, that’s fine, I get it. A week before the decoration comes and I call and she’s still only halfway done. I can tell she's angry. She does not tell me when she will have it done. The day before the decoration comes and I call once again, she is still not done, this time, she’s plain old had enough of me!! She tells me she already told me she hasn’t had time to finish the rest of the order and she will have it done sometime soon. I tell her I need it the next day, I can hear the anger in her voice, she says okay I will try to have it done. They call me the next day and let me know they are done, what I have wound up with is threw together flowers, she very very Obviously didn’t want to do them, they were expensive and now I have to fix them before I can take them to the cemetery!! I hate this so much, I loved using them and hate to have to find a new florist but I guess the time has come, unfortunately. They used to do some beautiful work!!

I have used this florist on a few occasions because they always do such a wonderful job. I must say that I was super impressed by my last order. I told them what I wanted and they exceeded my expectations. I had others who saw the fresh arrangement called me to ask who I used to do such a beautiful job. I’m so grateful they made a piece of art that so many enjoyed, especially the recipient!

If I could rate them a zero I would. They are the most hateful, most uncompassionate business I have EVER dealt with. We had a death in the family. We do not live there in Lawrenceburg. I was trying to let my mother order what she wanted for her sisters funeral, and to order something for her niece and nephew. I planned to pay for it with a credit card, as my mother doesn't use credit cards, she only uses cash. I was told I could drive all the way up there to pay for, because the owner was to busy to be bothered with being asked if they could at a minimum take the order from my mother over the phone and I would immediately call back and pay for it. I wanted her to order what ever she wanted. This is the loss of her sister, my aunt, and this florist could not have been more hateful, arrogant, and disrespectful.

Huge thank you for going the extra mile on this beautiful arrangement in honor of our most beloved friend. So many extra efforts made to ensure we loved the arrangement, and we do! 🤍 what phenomenal customer service!