Garden Roses Flower Shop

The worst service in the whole city, poor quality flowers, very expensive and do not last at all, I would not buy again with such rude people

⭐⭐⭐⭐⭐ "Excellent service and top-quality products. The floral arrangements are unique and always exceed my expectations. Customer service is outstanding! Definitely my go-to flower shop."

Became extremely disappointed after they told me my address was “not there” even though the website they are partnered with asked me to put it in more than once. They let me know to go pick it up at the shop. So not only did they not deliver my flowers but I drove up to the shop at the time they open and of course no surprise, the shop isn’t open😃 so I have to make phone calls on to get my order and the women I spoke to said they won’t open till 11. Poor communication skills from this shop. Also if it didn’t have the address maybe yall should look who ur partnered with to see what’s wrong with the system. Based off of other reviews , I just HOPE my flowers won’t be as disappointing as this experience.

See the pictures below what was delivered for $71 and change and what was advertised on the website. I also paid additional money for a mylar balloon, which was not Included with the order. Save your time and money and don’t use this florist as my recommendations.

⭐ 1 STAR – Stay FAR Away from Garden Roses Flower Shop This has been by far the worst experience I’ve ever had with any business. Their communication is nonexistent, and their customer service is unbelievably poor. I placed my wedding flower order back in June and paid most/all of it upfront. For weeks, I called repeatedly—only to be hung up on and ignored or told I’d get a call back that never came. Out of frustration, I had to physically go into the shop just to get any answers. Even then, no one could give me clear information until finally, a worker who was off the clock stepped in to help me. She revealed that the owner was “on vacation” and casually mentioned that they had just discovered the flowers I ordered weren’t available—FOUR DAYS before my wedding. Their “solution”? Offer me a rose and lily that honestly looked like they could’ve been picked off the side of the road. I was also told the season had “ended abruptly” and nothing could be done since they’re supposedly the main distributor in El Paso. That turned out to be completely false—I went to another flower company and immediately found the flowers I needed. When I requested a refund, I was told I had to wait until Wednesday at 2pm because that’s the only time the owner could process it. Over chat, I was treated incredibly rudely and even told, “She could not change her flight,” as if that excused everything. Eventually, I was handed a refund check (even though I had paid in cash) because the owner was once again nowhere to be found. This entire experience was stressful, unprofessional, and insulting—especially when dealing with something as important as wedding flowers. For your own sanity, do not trust this shop with your money or your special day.