BAMC Flower Shop

I don't know why this place has bad reviews on Google, but they are not true. And I've experienced that firsthand today. I live all the way in Florida and my wife is currently in tech school at fort Sam Houston and the lady I spoke to on the phone went above and beyond for me to try to get those delivered to her even though she's living in dorms. She even went to the extent of calling around to make sure that she is allowed to deliver them for me and even waited on hold with the post office. Not only that, their delivery driver made three different trips out there after being told they could not deliver them to the spot that I originally wanted them delivered. So they figure it out where to deliver them for me THE SAME DAY. These two ladies went above and beyond for me and my wife and I could not be more grateful. I highly recommend using BAMC flower shop.

I was VERY disappointed. I called to have something delivered to an employee within the hospital that the shop is located in. You would think I asked her to remove a finger! She sighed and huffed on the phone . She asked if I knew the EXACT location of the employee. I said yes and gave it to her. Then She asked if I was 100% sure they were at work today. I said yes. Her customer service skills were terrible and it's a shame that people call to take care of sick or injured people in the hospital and have to deal with this kind of negative attitude. When I asked for something with Candy in it because it was for a man, she said she needed 24 hours notice for that kind of thing. It was 100% obvious I was an inconvenience to her for the day so I just hung up. I am embarrassed someone like this works on a military instillation and in a hospital of all places!!

This is a HOSPITAL flower shop. People are buying flowers for loved ones in surgery. The lady working had the most absolute customer service I’ve ever encountered. Shop opens at 0900, I got there at 0930 to only find a “be back in 10 min sign” I waited 20 minutes and she finally came in. The hospital entrance staff said good morning to her, she didn’t acknowledge them. I said good morning, are you the flower shop owner?” she walked past me and didn’t acknowledge. I follow her into the shop and she tells me that I’m just going to have to wait. Not a smile, not a good morning, or I’ll be right with you. There was nothing pleasant about this encounter in an already stressful situation. Please replace this shop with people that CARE!

Wow! Fast and Beautiful. Reasonably priced too. My son was in Brooke Army Medical center and the person at the gift shop was patient with me while I ordered a Get Well flower arrangement. They delivered it to him within an hour! He was really pleased with them and said "They are Wonderful". I agree

🌸Janet was wonderful to work with! I told her our budget, and she made excellent suggestions that perfectly fit what we were looking for. The arrangement turned out beautiful, and the delivery was fast and seamless. Highly recommend Legacy’s Floral Designs — great service, lovely flowers, and such a pleasure to deal with! 🌸 Thank you!! 💐✨