Rowlett Florist & Gifts

Rowlett florist sent this bouquet, that I ordered, to my sister along with a lengthy card I dictated. Not only did the etching on the card match the flowers, the bouquet was masterfully arranged into a living study of artful balance and beauty. It was full of textures. The colors were soft and elegant. I found the entire experience to be over the top professionally. It felt as though they used every bit of their experience as florists to make my experience so satisfying that I would choose them as my florist, forever. And I will.

Karen and Debbie were so helpful with putting together an arrangement of tulips for a Mother's Day gift!! Debbie went out of her way to find some yellow tulips for me. Excellent service. Local business is the way to go! UPDATE: They contacted me right away when no one was present to accept the delivery..it was after 5 PM and after confirming it could be received, Kathy went out of her way to go back a second time and make sure it got delivered!! On a Friday night, no less. They went above and beyond!! The photos do not do the arrangement justice. The vase is exquisite as well.

My daughter got me beautiful flowers for my birthday from here and they lasted nearly 2 weeks.

I ordered a casket spray and University Texas easel spray for my father’s funeral. Rowlett Florist did not disappoint! The flowers arrived on time and they were everything I hoped and more!! Both sprays were large, very full, the flowers were stunning- we received so many compliments on them. Thank you so much! I will definitely be recommending your shop in the future and I will be back to purchase again. Thank you for making a difficult day a little bit brighter!

This florist is very unprofessional, rude and disrespectful! I had ordered the peach compassion standing spray for my grandmother’s funeral. what I ordered was not what I received as you can see in the pictures. Also, I had put the delivery instructions to be sent on July 15th, the day of her private family viewing to the funeral home. When I arrived I did not see my arrangement. I called the next morning and the lady that picked up the phone said that the owner called the funeral home and said that the funeral home said that there was no viewing. I asked that the owner call me to give an explanation on why she did not follow what my delivery instructions said to do. There was no formal viewing but there was a small family viewing and I wanted the standing spray there on that day. Well the owner calls me and is very rude as soon as I answer the phone. She did not apologize for her mistake and kept justifying her wrong actions. She would not answer me when I asked “why did you not deliver to the address that I said to deliver to and on the day I wanted it?” she said that I should have been kind enough to call to let her know??? Ummm what??? I’m confused on how I’m suppose to know that this florist doesn’t follow delivery instructions. The delivery instructions said to be delivered on the 15th at the funeral home, not the 16th at the church. She then says to me. “Listen here lady!” And tells me that she’s been in business for 50 years and she’s never had a complaint. I say, Well I’m sorry, I’m very disappointed and this is very unprofessional and I asked for half of my money back. She said she would only give me 25% off and I’m not okay with that bc the floral arrangement that I ordered was not what I received. The standing spray had holes, wilted flowers and black petals on the outside of some of the roses. It was unacceptable for spending $370!!! She kept arguing with me and then I said I will be leaving a negative review on her company and she hung up on me. If I would have known that I would have had to go through all this just for flowers, I would have never ordered from this florist. My grandmother had other floral arrangements and plants at the funeral home so there was no issue having the arrangement there. I’m extremely shocked that I was treated in such a degrading manner and there was no apology for what happened. Also, I asked her if I could send her pictures/video of the standing spray I received so she could see and she kept saying that she has pictures too and that it’s impossible for her arrangements to have wilted black flowers but my pictures say otherwise.