Enchanted Florist

Throughout the years Enchanted Florist has never disappointed with my floral needs, so they were who we contacted for casket flowers, bouquet, and a spray for my grandmother’s funeral. When I say the flowers were beautiful, it’s an understatement. I ordered the standard size and the quality of the roses and the size of the arrangements looked like the “deluxe” of this online florists. I would be happy to recommend them to anyone.

Enchanted Florist went above and beyond for me recently. I had ordered a spray for my mom’s casket from another florist. The day of the service, that florist sent me a photo of the finished spray and it looked nothing like the photo of what I had ordered. (Lots of gaps, lots of substitutions, and very little of what should have been the dominant color.) Enchanted Florist had the same design on their website. I called them at 9 AM, asking if they had the necessary flowers to create the design, and if it could done the same day. They called me back just minutes later and assured me they could duplicate the design and have it to the funeral home by 4:30 for a 5 PM visitation. They actually had it there by 2:30 and it was gorgeous! I received so many compliments on the spray. They were so helpful, responsive and did a beautiful job. They quickly and compassionately solved a huge problem for me on a day that was already stressful. In addition, I ordered a tabletop arrangement that was also turned out as stunning as the photo on their website. It also received many compliments. I forgot to take a photo of the tabletop arrangement when it was still fresh so the photo below is after 2 days. I cannot recommend Enchanted Florist enough!

The manager was as pleasant as Miss Tracy. She was so helpful and attentive to me and my son. If it wasn't for her, we we would have went looking somewhere else. She listened to every idea we had to come up with the perfect combination for his prom. The designer did an amazing job!! Thank you ladies!

Great experience!!! Everybody was so helpful, and ready to help... I needed a last minute homecoming mum, im talking 2 days last minute. They made it happen, AND did not charge me a crazy $50-100 rush order fee like a few of the other places I was reaching out too!!! I will definitely be using them in the future for our floral needs.

What I expected and paid for and what I received were COMPLETELY different. Had I known the arrangement my person would have been receiving was so ugly and different than what I ordered, I would’ve canceled. Yet the employee I spoke with chose to argue with me and say they only send a photo before delivery if you ask. She said a lot of things, but all I wanted was to speak to a supervisor—she argued with me that they would be out of town until Wednesday. And I kept saying that’s fine—I’m not gonna sit here and argue with you who can do nothing about it. Have them call me. Geezzz what a mess! If this is how the employees you trust your business with while you’re away behave and treat your customers, that’s unfortunate. EXPECTING A CALL FROM A SUPERVISOR AS SOON AS POSSIBLE.