A Wild Orchid Florist

I placed an order today for my sisters birthday which is tomorrow, May 11. The arrangement has been delivered already! My sister called and set the flowers are absolutely beautiful! Thank you Wild Orchid florist for your excellent service and beautiful floral arrangement! S.Laster of Wilmington De

Received Valentines day delivery from my husband and kiddos. When my husband ordered, he was told they didn't have everything in the picture provided. Some would have to be substituted, which is fine, but the online pic, looks NOTHING like what I received. Mostly greenery was used with a VERY dull look! Extremely disappointed! When I called, the lady told asked me what I wanted her to do, that all her drivers were sent home. She did offer to have some more delivered, and I asked her what she suggested, but really couldn't give me a straight answer. She said that around the holidays she would always try to use more greenery to make it look bigger and fuller. Really?!?! Judging by her irritated tone, over the phone, and just told her to forget about redelivering something, and could we just get a partial refund, which she refused! Definitely won't be coming back to this florist!

I ordered these for my mother’s funeral When I arrived I could clearly see these flowers were dead. I sat and cried, not a good time for dead flowers! I spent over $400 on dead flowers. I reached out to Dawn and told her, her response was I delivered them a little after 3:00. I got to the funeral home at 3:30. She don’t know what happened. She gave no indication that a refund or even partial refund! You can’t buy integrity.

I called on July 30th , about 2pm in the afternoon , spoke with Dawn, the Wild Orchid owner to have Flowers delivered to my Daughters work ( 11 minutes away from her shop ) for her 34th Birthday , I was late in ordering them & got my days mix-up as my husband had just had complete knee re-placement surgery. I knew it was late in the day & ask if there was any way she could get something deliver that day, she couldn't & I was o.k. with that as it was my fault, she could deliver the next day July 31 st. no problem. I requested that the arraignment be a "south west Style"...with some sunflowers in it! Dawn said she could do that & after getting all my info & logistics, I ask her if she would send me a text picture of the arrangement when it was done & before delivery? .....Dawn stated; " she would try, but she tends to forget & if she forgets, I can call her to remind her" Dawn never did send me a text photo , but my Daughter did when it was delivered at 11:00 am the next day. To say I was a little shocked after talking with Dawn the day before how lovely she would make it, well quite frankly for $86.60 minus the $20.00 delivery fee, this arrangement is sparse at best, the poor hydrangea's are not fresh...really 1/2 dead. The anthers have not been removed from the lilies ( these are removed so pollen does not get on the flowers or anything they may fall on...this is VERY BASIC designer knowledge ....it's what separates the hobbyist from the professionals ) & really in no way does this arrangement have a "south west" feel, had Dawn texted me the photo as requested before it was delivered maybe we could have fixed it?? I am a person that loves to & does support the small business, this is more than disappointing & sad to say I will never use her again!

On Wednesday June 22, 2023 l ordered flowers for my wife online using this Florist website. Upon completion of the online transaction l immediately called to verify the order has been received. The owner said that it had been and that she didn't have what l ordered. (Strike 1) she offered an alternative for the same price. Upon delivery of these flowers it was obvious that these flowers were NOT fresh flowers. My wife sent me a picture and l was on the phone to complain. This owner was like What do you want from me? End of story, No refund for wilted flowers that looked like it came off the top a week old coffin.