Appleway Florist & Greenhouse & Flower Delivery

We placed an order for a Homecoming corsage for my son's date. We had to wait at least 15 minutes for anyone to assist us. By the time they did, we had everything selected that we wanted for the corsage. The sales woman disagreed with some of our selections and refused to do the color we asked for. I was a bit nervous picking the corsage up after the experience we had ordering it. I was correct to be nervous. The roses were burgundy, NOT red. They added baby's breath when we had specifically asked for none. The tulle was black instead of the green we had chosen. It was quite disappointing!!! Not to mention it was SMALL. It looked tiny in the plastic container. The one we had ordered last year was much larger and the person that took our order had done so correctly. Not sure what happened this year, but we will not be back. $43 was way too much to pay for that!

I ordered two hanging petunia baskets for Mother’s Day, and was extremely disappointed in what I received. The baskets were not even remotely similar to what was advertised on the website. When I called the business, I was told, “This is how all the petunias are and it will eventually fill in.” The manner in which this was explained by the employee was one that suggested I should have already known this. I am not knowledgeable about flowers. Nowhere on the website did it say that what was received was not going to look like the picture. I shopped their website, chose an item with a nice looking picture, purchased it, and paid for delivery as well. After speaking to her manager, she offered to refund my money if I returned them. My work schedule doesn’t allow this and I’m certainly not going to ask my mother to make a two hour round trip drive to do this either. Additionally, I shouldn’t be expected to inconvenience myself or my mother to try and correct their mistake. They should have offered to refund my money outright, and if they wanted their poorly advertised product back, they could make the drive to retrieve it. That would be real customer service. Moral of the story… Use caution with what you order. It may not look at all like what they advertise. I’d recommend calling and asking specific questions about what you’re considering before you pull the trigger on your purchase or you may be the victim of the same bait and switch and poor service I received. Attached are two pictures. One from their website, which shows what was advertised. The second is what was actually received.

I couldn’t be happier with how my wedding bouquet turned out! It was everything I envisioned and more. The flowers were fresh & beautifully arranged. Thank you for making such a special part of my day so perfect. From start to finish everyone here was a joy to work with!

My father made a special order of a “5” and “0” for his 50th wedding anniversary, he wanted to recreate the “16” arrangement he gave to my Mom on their 16th wedding anniversary…what he received for the number 5 was some floral foam held together with some floral tape/ribbon, NO backing and NO way to hang it on the stand provided, (in fact there were 3 different stands, all different heights so no way to hang them side by side evenly). The staples provided to him to hang it just pulled through the foam, as again, there was NO backing to support it. We had to come up with an old board to stabilize it in order to get it hung last minute before my Mom walked in on us, (it just kept folding into the 3 pieces of foam when you picked it up), and so it would SOMEWHAT look like a “5”, (it actually looked more like an “S” and nobody understood WHY he would’ve ordered “SO” not “50”)…he went ahead and accepted it and paid the full price of $260 as he didn’t have anything else to give my Mom that day and he HONESTY didn’t know what else to do, he was SO deeply disappointed!!! I understand that he should pay for the flowers at least, but when he went in to Appleway to let them know his disappointment all he basically got was “sorry”. REALLY??? The florists execution was to say the least shoddy, I honestly think a fourth grader could have done better, the apparent excuse he got was they didn’t have a “5” and had to make it, (I myself was able to google a number 5 floral form with a plastic backing even and they had weeks to do so!). I have NEVER, EVER left a bad review or made a complaint to a company, but I’m drawn to do so in this instance as the look on his face AND dejected reaction showing me what he received was heartbreaking!!!!! The guests were even appalled it was sent out that way as ALL of us have heard what a great florist Appleway is, in fact THEY are the ones that encouraged me, AND my Dad, to reach out. He won’t get a “do over” for his 50th anniversary gift, but maybe a little more empathy than just a “sorry”, and a partial refund would have been a MUCH better way to garner goodwill with a heartbroken husband, AND daughter!!!!! Do better Appleway 😡

We asked for both wedding bouquets and centerpieces and they came out BEAUTIFUL. The process of designing our look with Heather was so easy and she responded to emails so quickly, payment was easy and delivery was flawless!